Terms & Conditions

Before proceeding with booking you must agree to these terms and conditions. Therefore, please read carefully. If there are any points you do not fully understand, ask for clarification before continuing with the booking.

  1. Magical Moment Events Ltd (MME) will secure your chosen date by way of a payable deposit to secure the booking. The deposit also serves as a damage deposit, therefore the full hire cost plus any travel/delivery costs will be due 48 hours before the event.
  2. The initial deposit will be returned to you within 48 hours after collection providing all the equipment is reasonably clean with no parts missing, damage or stains.
  3. If damage is caused to the equipment which cannot be covered by the damage deposit, MME will pursue a claim through the small claims court.
  4. If the hire is cancelled at any time, the deposit is non-refundable, however it may be transferred to another date subject to availability.
  5. In the unlikely event that MME cancel your booking a full refund will be given.
  6. It is the hirers responsibility to check that their chosen package will fit into their chosen venue and that there is adequate space around the soft play and/or baby bounce castle.
  7. If the equipment does not fit into the venue with adequate space, MME reserve the right to cancel the booking and no refund will be given. Please request dimensions to check venue is suitable.
  8. MME require 45 – 60 minutes to set up the equipment and the same to pack up and take away from the venue. Please take this into account when booking venue times.
  9. Please decide on an exact location within the room at the venue and communicate this with MME. MME will not move furniture to accommodate the package and cannot delay set up for the customer to decide on the exact location.